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ISO 31030 standard on travel risk management published

ISO 31030 standard on travel risk management published

ISO standard

We are happy to announce that the first international standard on travel risk management – ISO 31030 — was published earlier this month, on 13 September. The Standard is now available for purchase from ISO or your National Standards body (SCC in Canada). If your organization sends employees on business assignments, whether domestically or internationally, this new standard will be of great interest to you.

Back in 2018 when the development of the standard began, no one foresaw the challenges that lay ahead with the global pandemic, but it is testimony to the creators of the standard – a group of travel risk management (TRM) experts from around the world including EBI Consulting vice-president Joël Marier – that they were able to progress the project with such restricted opportunities for “in-person” engagement.

The publication of the standard is timely as many industries start to think about increasing travel again over the next few years. Many (if not most) organizations where travel is an essential requirement of their activities are likely to be reviewing their priorities and policies and re-considering their objectives, as well as looking to manage the effect of uncertainty on those objectives. ISO 31030 will provide a structured framework for them to do so. The Covid-19 pandemic has also increased awareness of health and well-being issues and brought terms like risk assessment into more common vocabulary.

EBI Consulting can help your organization take advantage of these best practices from ISO to improve your operations and your travel safety. A good first step would be to familiarize yourself with the key elements of the standard. You can order it through ISO or read an extract on ISO website.

Another good step would be to take the lead and help organize a cross-department team to review the implications and response within your company. This is a good opportunity to raise travel safety awareness and to ensure the alignment of the values of your organization with its travel safety practices.
As well, you may wish to have an external organization do an audit of your travel safety policies and operations. For more information, please contact Joel Marier.

Sep 17, 2021 No Comments
Third stage on crafting new ISO standard now underway

Third stage on crafting new ISO standard now underway

ISO standard

The work on a new ISO standard on Managing Risk for Youth and School Trips has reached an exciting new phase: the actual crafting of the standard.

Following the green light of the approval by ISO/COPOLCO in Zimbabwe in 2019 and the positive ballot in 2020 by the ISO community on the roadmap (with fifteen countries expressing an interest to participate by offering to make available experts and documentation), the ISO TMB (Technical Management Board) considered the votes and assigned this work to TC 262, the technical committee responsible for Risk Management. Now another international ballot has been held to confirm a convenor to shepherd the process to its completion. Joël Marier, Vice President of EBI Consulting, was elected to the position and he offers his grateful thanks for the support of the international community. The work may now start in earnest and is projected to be completed in three years.

The scope of this new standard will provide guidance for managing risk for youth (in particular, minors due to their specific vulnerabilities) and school trips for both domestic and international travel.

If you have any questions or want to know more about the process or to become involved, please contact us at: joel.marier@ebiconsulting.ca

Mar 25, 2021 No Comments
Latest progress in the development of new ISO standard in managing risk for youth and school trips

Latest progress in the development of new ISO standard in managing risk for youth and school trips

Consulting

Photo: Guillermo Zacal, President of ISO Copolco, and Joël Marier, Vice president of EBI Consulting, at the 41st annual ISO/COPOLCO Plenary meeting in Zimbabwe, May 2019

In developing an international standard, there are three phases – first, getting the ISO community to recognize the need for a new standard; second, crafting a roadmap on how we will develop the standard; and third, drafting and getting the standard approved.  This does not happen in a vacuum – 164 countries confer and have to reach a consensus, involving a large range of stakeholders (industry, government, consumers, etc.)

The first phase was completed in May 2019, with the ISO COPOLCO plenary adopting the motion at its meeting in Zimbabwe.  Since receiving the green light there, we have assembled a committee of experts to advance into the second phase.

EBI vice president Joël  Marier is leading a task group of six national standards bureaux (from Germany, France, Japan, India, Trinidad & Tobago and Canada) working on this project to identify industry experts in the fields of education, risk management, and tourism who have helped craft the terms of reference clarifying how this standard will be developed.  We have now started consulting the member countries of ISO COPOLCO to get their approval of this document.

As part of this consultation phase ISO COPOLCO is seeking approval of the roadmap and has asked the member countries, “Can you share any information about national practices, guidelines and methodologies for managing risk for youth and school field trips in your country?” With this, we hope to gather the best practices from around the globe to augment the work to date.

As well, at the annual meeting of the World Youth Student Travel Conference held in Lisbon in October, Joël Marier was elected to the travel safety panel of the World Youth Student Education Travel Confederation.  His input on the panel will help us continue to build support in the international youth and student travel community. 

As we work our way through this lengthy process, we are reminded of why we are doing this: preventable tragedies are unfortunately frequent around the world. In Canada, a teacher has recently been ordered to stand trial after he oversaw a 2017 school trip that resulted in the drowning death of a student. We hope with this standard to avert any other such tragedies from occurring in years to come.

The EBI team has developed an expertise in youth tourism and student travel over the years and is now applying this knowledge to help organizations (through conducting audits and developing policies) to mitigate risk.

For more information, please contact us at joel.marier@ebiconsulting.ca.

Jan 7, 2020 No Comments
Safety: Who defines it and how do we ensure it?

Safety: Who defines it and how do we ensure it?

ISO standard

From the 8th to the 11th of October, more than six hundred professionals from the youth tourism and student travel industry will be gathering in Lisbon, Portugal, for the 28th annual meeting of the World Youth Student Travel Conference (WYSTC)

Lisbon will be the host of the 28th WYSTC conference in 2019.

Three experts from the WYSTC community will be taking part in a panel discussion on the theme of “Safety: Who defines it and how do we ensure it?” The discussion will aim to answer questions about and provide assurances regarding quality and safety when it comes to international educational travel experiences for young people. Establishing internationally recognized standards and certification/accreditation schemes are some approaches for standardizing quality, safety and other variables. The theoretical question underneath all this is who defines those standards.

The panel will be moderated by Tom Jenkins, CEO of the European Tourism Association (ETOA) and will comprise presenters Christina Thomas, Divisional Vice President for Youth Exchanges at World Learning; Andrew Procter, Managing Director of African Impact; and Joël Marier, Vice President, EBI Consulting Group.

Key elements of Joël’s presentation will cover industry trends and consumer needs, EBI’s experience with certification and travel risk management, as well as a future ISO standard on managing risk for youth and school trips (currently being developed).

Also during WYSTC, EBI will be issuing a travel safety certification: our first to a WYSE-TC member. It will be presented to Kim Carvajal of Study Buddy Tours in Vancouver. This certification process all started with Kim, the CEO of Study Buddy Tours, taking ten minutes to do our online self-assessment.
If your organization is interested in assessing its travel safety policies and practices, please take a few minutes to fill in our free online EBI Risk Self-Assessment Tool. It is a questionnaire which will score your organization in the following five areas:
• Administration and Finance
• Communication
• Training
• Safety and Security
• Commitment and Accountability

Following the self-assessment, those who have filled in the questionnaire receive a free report benchmarking your organization against similarly-sized or related organizations in our database in your industry along with EBI commentary on how to improve.

For more information, please contact us at joel.marier@ebiconsulting.ca.

Aug 22, 2019 No Comments
One step closer to a new ISO standard on school trips

One step closer to a new ISO standard on school trips

ISO standard

In late May 2019, the 41st annual ISO/COPOLCO Plenary meeting was held in Harare, Zimbabwe.  One of the representatives of the Standards Council of Canada was EBI’s vice-president Joël Marier who presented on the need for a new international standard on Managing Risk/Incidents for Youth on Organized School Trips.  The project to develop a standard was unanimously endorsed by representatives of the 41 countries in attendance

What is ISO/COPOLCO? ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.  One of the international committees is ISO/COPOLCO, which deals with consumer policies.

According to the UNWTO, international arrivals have grown from 0.52 billion in 1995 steadily to 1.34 billion in 2017.  The Secretary-General of the World Tourism Organization (UNWTO) estimated 20% of world travellers in 2010 were young travellers.  The Executive Committee Chair of WYSE Travel Confederation has stated that in 2010, young travellers generated 165 billion dollars (USD) toward global tourism receipts.  But there is very little agreement on how to ensure the safety for school trips and a new ISO standard could save lives.

To take a concrete example: in Canada in 2017 a school trip to Algonquin Provincial Park in Ontario resulted in the drowning death of a high school student, Jeremiah Parry.  After investigation, in 2018 the supervising teacher was charged with criminal negligence and the case is pending.  This sort of tragedy could be avoided altogether with a stronger risk management approach.

EBI has taken the initiative of promoting a new ISO standard as a solution, based on our expertise in risk management in the tourism sector.

Next steps: the national standards bureaus of ISO/COPOLCO will be asked to vote later this year on the terms of reference of the international workgroup that will be charged to develop this new ISO standard, a process that could take two to three years

If you have any questions or want to know more about the process, please contact us at: joel.marier@ebiconsulting.ca

Jun 12, 2019 No Comments
EBI on the WYSETC Travel Safety Panel

EBI on the WYSETC Travel Safety Panel

ISO standard

The World Youth, Student and Educational Travel Confederation (WYSETC) is a global organization that represents and promotes the interests of international youth and student travel to governments, educational institutions and the general public.  Because of WYSETC’s purpose and reach, the team here at EBI Group felt it important that we should be a part of this organisation. Our values and beliefs of a global perspective out of which the youth and students of the world can learn understanding of the interconnectedness of this planet align strongly with the aims and philosophy of WYSETC.

Therefore, we are pleased to announce that we have been accepted as members of WYSETC as of the annual meeting held in Edinburgh in September 2018. A core part of our business is helping organisations mitigate the risk their customers face when they are travelling. Risk has become a big issue for many organisations as the 24-hour news cycle magnifies fear and trepidation among parents and teachers. It is gratifying that the young of this world remain generally fearless. However, to ensure best preparedness for its members, WYSETC set up a Travel Safety Panel to address the concerns of its members about the tumultuous world around them.

It was therefore very satisfying for our team that we have been invited onto the panel because of our core knowledge in risk mitigation and management, as well as risk surveys. Joël Marier from our team will represent EBI Group on the panel. We have a long-term vision of building an ISO standard for managing risk in youth travel on organized school trips as no such standard presently exists. Because of our years of experience in the youth travel sector, we are working with the Canadian government in the ambitious and lengthy process to establish an ISO standard for the youth travel sector. But the maxim, “every journey starts with the first step” seems highly appropriate in this context.

Our participation in WYSETC and especially our role as a member of the Travel Safety Panel, takes us, we believe, from the first step to the first milestone.  This action brings together EBI’s expertise in business development, change management, and organizational restructuring for the youth tourism community.

Oct 22, 2018 No Comments